Contact Us

We’d love to hear from you. Whether it’s a question about our perfumes, your order, or simply to share your experience, our team is here to help. Reach out—we’ll respond with care as soon as possible.

 

support@mhainey.com
8608100058

Contact us

Frequently asked Questions

We want you to love your purchase.

For health and safety reasons, all perfumes and hair oils are final sale—For this reason, we offer samples sizes to explore before committing to a full bottle. Unopened, unused items (excluding fragrances and oils) may be returned within 14 days in their original packaging with proof of purchase. Customers are responsible for return shipping costs, unless the item arrived damaged or in error.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We ship orders within 1-3 business days, from our studio in Rhode Island, USA

Transit Time: Orders generally will arrive in approximately 7 days of purchase. Some remote areas, including AK and HI, may take additional transit time.

Express or overnight shipments available upon request.

International orders typically arrive within 10-20 business days, depending on your location.

If you have questions on an international delivery or would like to set up an express shipment, please send us a message.

We work with the rhythms of nature, and do our best to use botanical materials that are in-season.

If a product you want is out of stock, please send us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock.